Your Call and Website Privacy

How We Handle Information You Share

On a cold morning, a call about a stuck door brings together your contact information and the details of the problem. Kasson Garage Doors uses that information to connect your request with local garage door professionals in our network. The sections below describe what is collected through calls and website visits, who receives it, and how to send a privacy request.

Calls are recorded

Every call made to the number is recorded, beginning when the call connects and continuing until it ends. Remaining on the connected call means you consent to the recording. Anyone who does not consent should hang up.

Information collected during a call

A call creates a record that includes your phone number, call details, the audio recording and the information you give during the conversation. What you choose to say becomes part of that recording. For example, describing the door's movement or giving an address adds those details to the call information.

Keep the conversation focused on the garage door problem and the details needed to discuss the request. You do not need a website account to make a call.

Information collected on the website

Website visits involve basic analytics that help us understand how the pages are used. The website has no forms or customer accounts and does not accept online payments. You do not submit a repair request or payment through a website page.

Website analytics concern use of the website. A phone conversation includes the details you tell the person who answers. Those call details come from the conversation, rather than from an online form.

Who receives the information

The garage door professional handling your call receives the information needed to discuss your request. The call-tracking platform also receives call information as part of handling the connection and recording. Analytics and hosting services receive information involved in operating the website and its basic analytics.

These services support different parts of your contact with Kasson Garage Doors, from loading a page to connecting a phone conversation. Information shared with the person handling the call includes the problem details you provide during that conversation.

How long information stays on record

Recordings are kept for as long as the associated call records remain stored. Call data stays on record only as long as it is needed. How long call information is needed can differ from one request to another.

A question about an earlier conversation should identify the call well enough to locate the relevant record. Include the phone number you used and an approximate call date in a privacy request about that conversation.

Privacy questions and choices

Send privacy questions and rights requests to [email protected]. Explain whether you are asking about a phone conversation, website information or a privacy choice so the request is clear.

You can request an opt-out from the sale or sharing of your personal information where state law gives you that choice. Use the same email address for that request and state the choice you want to exercise.